Aderant - EA Pro & Inquiries
Aderant is a leading global law software organisation providing specialist applications and solutions to the Professional Services market.
My role at Aderant comprised of research, design of the UX and the final UI on several key products from the ground up. Expert Assistant Professional (EA Pro) and Inquiries were two products that were released simultaneously as part of the same project. EA Pro is a mobile first platform targeted at timekeepers and their assistants to help identify issues with their clients and in the firm. Inquiries was a complete re-design of the old Inquiries product in the new mobile approach with the ability to be embedded into other new Aderant products becoming an integral part of the Aderant product eco-system.
UX was a large contributor towards the research and knowledge gathering aspect of defining the problems, opportunities, key objectives and features within the product. As a part of the learning process a Product Experience Document was created to help pin point the users and product position as well as communicate the process to the wider development team.
Aderant implemented early collaboration with the product management team, key development leads and BA’s in the conceptual stage. Key, high level objectives were used to help define early wireframes which were used in remote presentations to internal and external clients to gain feedback and further improve on the designs. Greyscale wireframes with positive and negative flow colours were predominantly used.
Developing the idea
UI designs were created and extensive user testing was used to validate the designs and uncover any unforeseen faults.
EA Pro uses a dashboard UI with a flagging and inquiry system to easily communicate to the timekeeper or their assistant what tasks need to be target first and which tasks are important.
Inquiries allowed firm users to search on timekeepers, clients or matters and compare results. The Inquiries product was also built into other products such as WIP Aware to allow users to gain further insight into a particular case.